Congratulations to Tracey Palmer for winning the prestigious Accessibility Champion award at the 2017 London Bus Awards.  Tracey is well-known for being a caring, patient and compassionate driver and is a favourite with passengers and colleagues.   Moreover, she is a passionate advocate for older and disabled passenger transport accessibility and was appointed as the Holloway Garage Accessibility Champion to promote awareness of accessibility issues and help empower passengers to be more confident when using the bus.

Tracey was completely shocked, but delighted to receive this well deserved award and according to Garage Manager Fola Olawo-Jerome , she was the prefect choice as, “Tracey is always first to volunteer to support and participate in accessibility initiatives and really understands the responsibility of being a champion for accessibility; helping share information with customers to help improve their experience and build their confidence, as well as sharing information with colleagues so that they are making sure our services are accessible to all.”

Operations Manager Joannis Evlogimenos said “Tracey has an excellent understanding of the issues many older and disabled passengers experience and is always ready to help, and is a vocal advocate of safety and accessibility. She leads by example and brings passion, knowledge, experience and empathy to her role. Her commitment to empowering the lives of older and disabled passengers is a great example for us all and we are very proud of her, well done.”