Customer Feedback

We welcome your feedback!

If you would like to send us your comments concerning routes 242, 305 or PB1 please email us at [email protected].

Telephone (01707) 347700 between 0900 and 1600 Monday to Friday or by post at Metroline, High Street, Potters Bar, Hertfordshire EN6 5BE

Look out for updates on Twitter @MetrolineH

Please note, these contact details are for correspondence relating to our Country routes only. (Please see ‘Contact Us‘ page for other contact addresses. For Transport for London routes, please go to ).

  • It is always helpful if customers can give us full details of the journey(s) being referred to, especially if there is a specific cause for concern or you wish to commend a member of staff. Sending (or scanning) your ticket can also give us useful information if we need to pinpoint a specific instance.
  • For comments and feedback on all other routes operated by Metroline, please contact us directly or you can contact London Buses Customer Services, full contact details are available on our contact us page.

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