Bravo to team Metroline for a great evening at the UK Bus Awards! Congratulations to Wolfgang Chindamo on winning the silver prize in the Luke Rees-Pulley Award for Top London Bus Driver, and well done to Kolawole Obasa on receiving a Special Commendation for Outstanding Service in the Unsung Heroes category.
Wolfgang Chindamo is one of Metroline’s best drivers for customer service. Wolfgang started with the company on 12th May 2003 following a career in hospitality. Bringing with him his excellent customer service skills, in the nearly 20 years since he started, Wolfgang has consistently maintained a very good ethos toward the role and more specifically his customers. One customer who travelled on Wolfgang’s bus wrote: “You [sic] driver was first class smiling, polite and happy. Kept all passengers informed of any delays and was willing to answer any questions. Especially on a Sunday as services are limited. So refreshing to see and hear one passenger say what time he was returning back so she could get back on his bus and so many people say thanks and waving bye. Says so much about this driver his manner [sic] is exceptional.”
Kolawole ‘Kola’ Obasa is an exemplary employee and a supervisor that is known for his politeness and professionalism. Kola started his career at Metroline in a passenger facing role as a customer assistant on the iconic New Routemaster Buses in 2013 before transferring his excellent customer service skills to the Garage Administration Supervisor role at Kings Cross garage. Kola has a reputation among his colleagues as a great team player with excellent timekeeping and attendance record. He goes the extra mile to promote, support and ensure the administration of the garage is carried out timely and efficiently. He will always give 100% regardless of recognition and takes real pride in everything he does at all times. He is always willing to help on both sides of the counter and is someone his colleagues, drivers and management can rely on.
Also nominated for Top London Bus Driver at the UK Bus Awards were Aliya Aleskerova and Porpin ‘Poppy’ Owusu, both from Greenford garage.
Aliya Aleskerova is one of best and brightest Bus drivers of Metroline’s Greenford Garage. Starting at the garage in 2013, Aliya quickly joined the route 282 after completing her training, and has remained there ever since. Aliya is well known for her extremely positive attitude towards to her work and to her route 282 passengers. She enjoys interacting with many of the passengers on a personal basis; a rapport, that has been built over the years through exceptional customer service. As a result, she has come to know many of the regular passengers who use her bus, many of whom have been responsible for the praise she has received over the years.
Poppy Owusu is a much-loved driver at Metroline’s Greenford garage, known as much for her excellent customer service as she is for commendable driving skills. Joining Metroline as a new driver in 2013 following a 14 year role in the food hall of a world-renowned store in Knightsbridge in central London, it didn’t take long for her to take to the job, as she brought with her the excellent customer service skills she had learnt in her previous role. When Poppy transitioned to bus driving the role was easy, and she was able to utilise those customers skills with her bus passengers.
Finally, Metroline’s Uxbridge garage was nominated for Top London Bus Garage. Uxbridge is Metroline’s jewel in the crown for outstanding performance, top of many TfL and internal league tables and the garage of choice for many new staff who look forward to working here. We are the main operator in the Uxbridge area and deliver services to a much wider area.
Congratulations to all of the nominees!