Customer Commendations

“I cannot praise the bus driver on this route highly enough…smooth acceleration, excellent traffic anticipation and therefore no heavy breaking, the smoothest of journeys I have had the pleasure to enjoy.”

“The driver is a great driver. I’m a regular on his bus. The journey is always very smooth and easy. His driving is immaculate and I always feel very safe on his bus. Top driver! Really great guy.”

“…Driver stopped at every bus stop to serve passengers and also saw me running for the bus… he stopped and waited for me to get on with a smile on his face. This driver deserves so much credit and well done to him, well done.”

“The driver is always very nice and respectful.  I am very pleased with his positive attitude, and he makes my journey on the bus very pleasant.”

“London bus drivers are my heroes. Their skill and judgement never ceases to amaze me, especially as their job gets more and more difficult as the roads get narrower, more roadworks, erratic drivers etc. Well done to her.”

“I was a little confused where the bus went, and he was happy to direct me when to get off and where to go. He definitely knew the surrounding area! I got off at the next stop and he said to have a good day. I am very impressed with the driver as he was very professional, very informative and extremely helpful.”

“…I was travelling with a friend and her cat from the vet and unfortunately I forgot my new Samsung S22 phone on the bus. I was desperate calling my phone from my friend’s phone…the driver answered the phone and told me he just finished his route and was coming back the other way round. I just waited at the bus stop and he gave me the phone back…there are still some good people in the world!!

“…She was not only helpful in answering my travel query but I observed her helping other customers in a way unlike I’ve seen in London for many years. She is polite, friendly and helpful, going out of her way to provide top customer service.”

“I just wanted to say how absolutely impressed I was with your driver, he was polite and very friendly to all customer. Very good to a lady with a pram too. Lots of people waved when they got off and he wished people a good evening too.”