Head of IT Project Management Office – ML577

Department: IT Department
Location: Cricklewood / Nottingham
Closing Date: June 21, 2024

Job Summary

A dynamic individual, who can demonstrate strong technical aptitude and a proven record of managing project delivery across multiple disciplines. Ideally you have worked in an environment related to personal ground transport preferably bus or coach transport however this is not essential.

Responsibility for overseeing the delivery of a variety of applications to meet business needs, leading the development of roadmaps for the applications architecture, including ‘sunrise’ and ‘sunset’ of obsolete applications and the refreshing or resetting of skillsets as appropriate.

Manage planning of internal and external resources for requirements gathering, data migration and operational migration to new systems.

Setup and mobilisation of Project Office to support and ensure appropriate governance is delivered.

Be an active member of the IT Leadership Team, as one of a group of functional Heads reporting to the CIO and provide insight, expertise and support to this peer group to develop and implement ongoing IT Strategy for the company and enable IT Services to be an efficient, productive and successful resource.

Main responsibility

  • Creation and management of PMO
  • Identify suitable project management frameworks to ensure governance and reporting requirements are met
  • Recruitment and management of both permanent or contract staff as required
  • Project manage one or more software and infrastructure projects
  • Facilitate the definition of project scope, goals and deliverables
  • Lead the planning and implementation of IT projects using internal and external resources.
  • Running supplier selection process
  • Undertaking business analysis creating functional specifications
  • Managing software development and infrastructure changes with suppliers
  • Produce and maintain project documentation.
  • Work with external suppliers and internal stakeholders to manage project deliverables
  • Report and update project and business stakeholders
  • Manage Risk assessment, management and risk mitigation

Essential criteria

  • Excellent understanding of MS Office, MS Project & Visio
  • Expertise in one of any project management framworks: Prince2, Six Sigma/Scrum or similar discipline
  • Excellent communication skills with:
    • Technical
    • non-technical
    • “C” level
  • Supplier management
  • Good team player with the ability to also work on own initiative
  • Excellent prioritisation and organisational skills
  • Mentoring and Training experience would be useful
  • Delivering business process change

Competencies & skills

  • Strong interpersonal skills, with ability to develop long term working relationships.
  • Excellent communication skills – both written and verbal
  • self-sufficient and self-motivation
  • Able to explain technical concepts and procedures to non-technical users.
  • Strengths in logical analysis, and an ability to think creatively to deliver solutions.
  • Skills in adapting, multi-tasking and troubleshooting.

Hours of work

38 hours per week, Monday to Friday



The Equality Act

Metroline is an equal opportunity employer and all qualified applicants will receive consideration for employment with due regard to legal obligations for protected characteristics i.e. age, disability, marriage and civil partnership, gender reassignment, pregnancy and maternity, race, religion and belief, sex and sexual orientation.

How to apply

Please email a covering letter of application and CV to Mr Preyesh Lukha, Human Resources Administrator, [email protected]


Applications should include:

  • the reasons you are applying for the post;
  • examples of how you meet the skills;
  • any relevant qualifications or experience.