3rd Line Network / Infrastructure Engineer – ML568

Department: IT Department
Location: Nottingham, NG9 2JY
Closing Date: May 24, 2024

Job Summary

This role will be part of the Infrastructure Team but will be heavily focused on supporting Network and Telephone Systems. However, a wide range of skills in other areas of Infrastructure will be required. The Team is responsible for developing and supporting the IT Infrastructure of both Metroline, and Comfort Delgro United Kingdom and Ireland group owned Companies.

The role will be based at our Office in Beeston, Nottingham. However, cover and exposure to the head office in Cricklewood will be required from time to time. There will be a requirement to travel to other Company offices or associated company locations.

Main responsibilities

  • Responsible for converged networks and ensuring the stability, availability, and integrity of the Organisations voice, data, video, and wireless network services.
  • Provision of day-to-day support to the Infrastructure Head / Team and project managers, to assist in delivery, design, and development.
  • Maintain effective & efficient infrastructure services used for the delivery of IT solutions across all areas of the business.
  • Provide 3rd line support for fault resolution.
  • Designing, implementing, maintaining, and supporting highly available diverse network, voice and security architectures
  • Produce and Maintain documentation and network diagrams related to all systems developed/deployed and to improve the support operations.
  • Configure and install various network devices and services in line with IT security policy.
  • Perform network maintenance and system upgrades including, vulnerability fixes/updates/patches and security configurations.
  • Monitor system resource utilization, trending, and capacity planning
  • Work within established configuration and change management policies to ensure awareness, approval, and success of changes made to the network infrastructure.
  • Maintain regular relationships and escalate and work with vendors.
  • Liaise with project management teams, third-line engineers, and service desk engineers on a regular basis.
  • Select and implement security tools, policies, and procedures in conjunction with the company’s security team.

The above list is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the post.

Essential criteria

  • Proficient level knowledge of networking design and documentation (HLD/LLD)
  • A subject matter expert for network architecture and represent network architecture internally and externally.
  • Excellent network troubleshooting skills. Must be able to quickly identify and resolve network related issues in smallest possible time.
  • Advanced level knowledge of Routing and Switching (e.g., CCNP or CCIE level/certified)
  • Experience with WAN circuits and solutions (e.g., MPLS, SDWAN, and VPNs)
  • Configuring/Troubleshooting Cisco ASA, IPS, Cisco ISE, Wireless, Cisco AnyConnect, Routing protocols – OSPF, BGP, LAN Switching – VLAN, VTP, STP, EtherChannel, CUCM, Meraki AP
  • Experience building, designing, securing and supporting LANs/WANs
  • Experience of configuration and designing solutions within the Cisco UCM platform.
  • Good working knowledge of ITIL processes

Competencies & skills

  • Cisco CCNA Certification or Similar.
  • VMWare, Citrix, Cisco, Storage Technologies, Cisco, or similar Technologies
  • Experience of integrating and consolidating other Businesses into the Environment.
  • Demonstrate a strong ‘can do’ attitude and willingness to progress.
  • Good team player with the ability to work on their own initiative.
  • Well-rounded knowledge of network security, network management tools, and network automation
  • Expected to deal with clients at all levels and backgrounds by phone, email, and in person.
  • Strong interpersonal skills, with the ability to develop strong working relationships.
  • Able to explain technical concepts and procedures to non-technical users.
  • Proactive and meet agreed SLA’s and project timelines and budgets.
  • Strengths in logical analysis, ability to think creatively to deliver solutions.
  • Skills in adapting, multi-tasking and troubleshooting.
  • Have a professional and patient manner when supporting users.
  • Use initiative and independent judgment within established guidelines and procedures.
  • Present a professional image when representing Metroline.
  • ITIL/Change management or similar process experience
  • Excellent written and spoken English with the ability to communicate clearly and at all levels.
  • Excellent attention for detail

Hours of work

38 hours per week, Monday to Friday



The Equality Act

Metroline is an equal opportunity employer and all qualified applicants will receive consideration for employment with due regard to legal obligations for protected characteristics i.e. age, disability, marriage and civil partnership, gender reassignment, pregnancy and maternity, race, religion and belief, sex and sexual orientation.

How to apply

Please email a covering letter of application and CV to Preyesh Lukha, Human Resources Administrator, [email protected]