Fleet Management
Vacancy Category: 
Line Manager: 
Head, Fleet Management
Vacancy Code: 
Advantage House, Mitre Way, London
Closing Date: 
21st Feb '20

Job summary

The Vendor Manager is responsible for ensuring vendors are following processes and procedures, sourcing and on-boarding new vendors and working with the existing ones.

They will be responsible for implementing new pricing and will work closely with the IT Team to ensure software changes are fully tested before being released to the live environment.

Fleet Operations is centralised in London and has oversight of all facets of the operation from order entry to despatch and back office support.

The Fleet Operations division includes booking and despatch, fleet and driver management, third party vendor management, and operations support.

This role is providing hands on support to the Operations and Account Management teams. To provide back office admin support to Operations and to provide front line customer support across the business.

Main Responsibilities



  • Source  additional Private Hire Vendors (resources) to partner with CityFleet in the provision of ground transport services – reactive to new and existing client needs to expand existing network
  • Maintain ongoing good relationships with existing Service Partners
  • Carry out Service Partner audits
  • Ensure accurate Service Partner account configuration                                
  • Ensure all notices and memo’s including information concerning new        clients, processes and policies are communicated to Service Partners in an  accurate and timely manner;
  • Report relevant service partner system (IT) issues to the relevant IT contact;
  • Liaise with Customer Service team to assist with vendor related service issues;
  • Respond promptly to requests that may lead to new business (working with sales and business development personnel);
  • Identify opportunities to increase business or margin throughout our supplier network;
  • Carry out additional Service Partner team duties as may be required;
  • Liaise, support and give advice to service partners in all matters concerning their work with CityFleet;
  • Provide information on Service Partners as requested by Account Managers or customers for both customer and internal use;
  • Manage Service Partners on a day-to-day basis;
  • Service the individual requirements of each Service Partners as required;
  • Stimulate growth within the national Service Partner network through new introduction of new partners as suited;
  • Continually monitor and evaluate Service Partner activity against agreed Service Level Agreements;
  • Facilitate meetings with Service Partners to review activity and quality of service;
  • Feedback customer comments through appropriate internal channels to ensure continuous improvement of service in line with corporate objectives;
  • Improve our service partner network both in terms of number of vendors and quality of supply;
  • Implement locational/mapping information to activate SP's, assist in deploying requirements for new accounts/vendors Service Partner -
  • Ensure that all Service Partners are compliant with CityFleet Service Partner contracts and Service Level Agreements
  • Submit Vendor performance reporting to support the monthly HOD report (Weekly VMF, Weekly International and National trip report, Monthly Service Partners spend report etc.)
  • Manage the National & International vendors and be the primary point of contact.
  • Act as primary point of contact for DAC Vendors –
  • Attend industry meetings on an ad-hoc basis
  • Act as the primary contact between CityFleet and the Service Partners and building strong working relationships

Competencies & Skills

  • Excellent communication skills with the ability to communicate clearly and at all levels;
  • Excellent attention for detail;
  • Ability to operate as a team player;
  • Ability to work well under pressure;
  • Excellent interpersonal and organisational skills;
  • Must be proactive, methodical and results driven;
  • Highly organised, motivated and able to prioritise workload;
  • Exceptional customer service skills with a natural flair of providing support and guidance and going ‘the extra mile’;
  • Ability to use initiative and identify solutions when a problem or difficult situation arises;
  • Ability to collate and interpret statistical data;
  • Able to build lasting relationships with internal and external stakeholders suppliers;
  • An understanding/appreciation of the service requirements and the management of day to day operational issues.

Hours of work

Monday to Friday 09.00 to 17.00



The Equality Act

CityFleet Networks Limited is an equal opportunity employer and all qualified applicants will receive consideration for employment with due regard to legal obligations for protected characteristics i.e. age, disability, marriage and civil partnership, gender reassignment, pregnancy and maternity, race, religion and belief, sex and sexual orientation.

Applicants from under-represented groups (Black, Asian and Minority Ethnic) and/or those with other protected characteristics are encouraged to apply.

Applicants with a disability who meet the minimum requirements for the role will be guaranteed an interview.

How to apply

Please send a covering letter of application and CV to:

[email protected] or alternatively Jacqui Reed, HR Administrator, Metroline, ComfortDelGro House, 329 Edgware Road, London, NW2 6JP


Applications should include:

  • the reasons you are applying for the post;
  • why you believe you are a suitable candidate;
  • any relevant qualifications or experience.