Vendor Management & Operations Administrator

The Business

CityFleet Networks Limited is part of ComfortDelGro Corporation Ltd, one of the world’s largest specialist ground transport operations. CityFleet operates Licensed Taxis in London through Dial-a-Cab and ComCab and in Liverpool and Aberdeen as well as Private Hire vehicles in London via Comfort Executive.

In addition to our company owned fleets, our CityFleet Business brand is recognised as one of the leading ground transport providers to the UK corporate market providing users with access to all forms of ground transportation services in the UK and globally via telephone, web and mobile app booking systems.

Job Summary

The Vendor Management & Operations Administrator is responsible for ensuring vendors are following processes and procedures, sourcing and on-boarding new vendors and working with the existing ones.

They will be responsible for implementing new pricing and will work closely with the IT Team to ensure software changes are fully tested before being released to the live environment.

Operations is centralised in London and has oversight of all facets of the operation from order entry to despatch and back office support.

The Operations division includes booking and despatch, fleet and driver management, third party vendor management, and operations support.

This role is providing hands on support to the Operations and Account Management teams. To provide back office admin support to Operations and to provide front line customer support across the business.

Job Description

• Check, verify and adjust multiple payments and ensure accurate submission of financial files to ensure that supplier’s trips are priced accurately. Web Admin - Main point of contact for all CFN business units regarding credit card payment and transaction queries SWS Pricing and Payments
• Set up new drivers, resolving payment and service/equipment issues, checking transactions and requesting authorisation for weekly payment Mantax
• Set up new vendor accounts in all aspects of the system, MTP, SWS, Exchange, Account Manager
• Monitor all Vendors are compliant with CityFleet Service Partner contracts and Service Level Agreements;
• Collate and keep accurate, up to date records for all Vendors
• Report relevant service partner system (IT) issues to the Director of Operations or the Vendor Manager
• Liaise, support and give advice to Vendors in all matters concerning their work with CityFleet
• Maintain the day to day contact between CityFleet and the Vendors to ensure strong working relationships;
• Assist with UAT Testing of new functionality before release to production.
• Investigate/resolve operational queries in relation to our systems from various sources
• Liaise with software companies to ensure integration is successfully completed
• Carry out Ad-hoc Service Partner audits
• Process queries & complaints from third party car vendors
• Assist operations in setting up new client accounts
• Undertake general data entry and other administrative tasks
• Undertake such other suitable tasks as may from time to time be required.

Min. Requirements

• Excellent communication skills with the ability to communicate clearly and at all levels;
• Excellent attention for detail;
• Ability to operate as a team player;
• Ability to work well under pressure;
• Excellent interpersonal and organisational skills;
• Must be proactive, methodical and results driven;
• Highly organised, motivated and able to prioritise workload;
• Exceptional customer service skills with a natural flair of providing support and guidance and going ‘the extra mile’;
• Ability to use initiative and identify solutions when a problem or difficult situation arises;
• Ability to collate and interpret statistical data;
• Able to build lasting relationships with internal and external stakeholders suppliers;
• An understanding/appreciation of the service requirements and the management of day to day operational issues.

Hours of Work

Mon - Fri 09:00 -17:00, although a flexible approach to the working hours is essential as the nature of a 24/7 business requires some tasks to be fulfilled outside of ‘normal’ working hours. Some occasional travel within London may be required.

This Contract is to provide Maternity cover for the incumbent employee and will be for a minimum of 12 months.  A minimum of one month’s notice by the company will be given on the exact contract termination date. Opportunities for the right candidate may be found in a longer term position.

Salary

Competitive

The Equality Act

CityFleet Networks Limited is an equal opportunity employer and all qualified applicants will receive consideration for employment with due regard to legal obligations for protected characteristics i.e. age, disability, marriage and civil partnership, gender reassignment, pregnancy and maternity, race, religion and belief, sex and sexual orientation.

Applicants from under-represented groups (Black, Asian and Minority Ethnic) and/or those with other protected characteristics are encouraged to apply.

Applicants with a disability who meet the minimum requirements for the role will be guaranteed an interview.

How to apply

Please send a covering letter of application and CV to:

[email protected]  Alternatively, please post them to Jacqui Reed, HR Administrator, Human Resources, ComfortDelGro House, 329 Edgware Road, Cricklewood, NW2 6JP

Applications

Applications should include:

• the reasons you are applying for the post;
• why you believe you are a suitable candidate;
• any relevant qualifications or experience