Vacancy Category: 
Line Manager: 
Operations Manager
Vacancy Code: 
Westbourne Park
Closing Date: 
15th Mar '19


CityFleet Networks Limited is a member of the ComfortDelGro Group, an international land transport conglomerate. It provides licensed taxi and car services to the corporate, public, and consumer sector. Operations in London, Birmingham, Liverpool, Edinburgh and Aberdeen derive revenue from service charges to customers and from membership charges to drivers.

Job summary

Our Vendors provide ground transport to a wide variety of customers many of which will typically be blue chip organisations such as investment banks and law firms. With typical spending exceeding millions of pounds a year on ground transport.

The role requires a great deal of flexibility, the individual will be expected to spend their office time based at our CityFleet office located in West London but travel nationally (primarily London) to meet and support Vendors.

Main Responsibilities



  • Follow up on initial contact and meet and sign up additional Private Hire Vendors (resources) to partner with CityFleet in the provision of ground transport services – reactive to new and existing client needs to expand existing network;
  • Provide PATS training to the existing Vendor Network;
  • Maintain ongoing good relationships with existing Vendors;
  • Manage all existing Vendors. This will include system integration, vendor records;
  • Monitor and ensure that all Vendors are compliant with CityFleet Service Partner contracts and Service Level Agreements;
  • Collate and keep accurate, up to date records for all Vendors;;
  • Report relevant service partner system (IT) issues to the Operations Manager;
  • Carry out regular Vendor audits;
  • Carry out additional Vendor Management team duties as may be required;
  • Liaise, support and give advice to Vendors in all matters concerning their work with CityFleet;
  • Act as the primary contact between CityFleet and the Vendors and building strong working relationships;
  • Facilitate meetings with Vendors to review activity and quality of service;
  • To seek ways to improve our Vendor network both in terms of number of vendors and quality of supply;
  • To undertake such other suitable tasks as may from time to time be required.

The above list is not exhaustive.

Essential Criteria for application

  • Educated to ‘A’ level standard or equivalent experience;
  • Demonstrable experience in a similar position;
  • Multi ground transport Service Partner management would be advantageous;
  • Proficient in the use of IT systems including Outlook, Word and Excel.

Competencies & Skills

  • Excellent written and spoken English with the ability to communicate clearly and at all levels; 
  • Excellent attention for detail;
  • Ability to operate as a team player;
  • Ability to work well under pressure;
  • Excellent interpersonal and organisational skills;
  • Must be proactive, methodical and results driven;
  • Highly organised, motivated and able to prioritise workload;
  • Exceptional customer service skills with a natural flair of providing support and guidance and going ‘the extra mile’;
  • Ability to use initiative and identify solutions when a problem or difficult situation arises;
  • Ability to collate and interpret statistical data;
  • Able to build lasting relationships with internal and external stakeholders suppliers;
  • An understanding/appreciation of the service requirements and the management of day to day operational issues.
  • PATS trainer (training can be provided)

Hours of work

40 hours per week, Monday to Friday


Dependent on experience

The Equality Act

CityFleet Networks Limited is an equal opportunity employer and all qualified applicants will receive consideration for employment with due regard to legal obligations for protected characteristics i.e. age, disability, marriage and civil partnership, gender reassignment, pregnancy and maternity, race, religion and belief, sex and sexual orientation.

Applicants from under-represented groups (Black, Asian and Minority Ethnic) and/or those with other protected characteristics are encouraged to apply.

Applicants with a disability who meet the minimum requirements for the role will be guaranteed an interview.

How to apply

Please send a covering letter of application and CV to:

[email protected] Alternatively, please post them toJacqui Reed, HR Administrator, Human Resources, ComfortDelGro House, 329 Edgware Road, Cricklewood, NW2 6JP


Applications should include:

  • the reasons you are applying for the post
  • why you believe you are a suitable candidate
  • any relevant qualifications or experience