Vacancy Category: 
Line Manager: 
Credit Control Manager
Vacancy Code: 
London, Westbourne Park
Closing Date: 
15th Feb '19

Job Title

Senior Credit Controller

Line Manager

Credit Control Manager




London, Westbourne Park

Vacancy Code


Job summary

To manage, control and maintain the accuracy and integrity of all aspects of CityFleet Networks Limited and other businesses within the group as assigned, including maintaining good customer relations with internal and external customers, assisting in Month end, reconciliations of Customers Accounts, Daily/Monthly Cash allocations.

Main Responsibilities



  • To maximise the collection of outstanding debt and manage 1200 live accounts;
  • To ensure the prompt collection of monies by telephone, e-mail and letter.
  • Issuing reminder letters and placing accounts on Stop Sale;
  • Obtaining assistance from the Account Management Team to collect unpaid debt;
  • Reconciliation of key accounts;
  • Resolving all account related queries with the Customer Services and Account Management Team;
  • To supervise a team of credit controllers and ensure they are performing their duties and to assist in conducting appraisals and recognise key areas for development and support;
  • To ensure compliance with the Company Credit Policy;
  • To review financial information, credit reports, customer payment history etc. and to recommend appropriate credit limits for assigned key accounts
  • To run credit checks on new credit applications;
  • To review new credit applications, assess risk, approve and assign credit limits;
  • To Monitor and review high risk accounts to ensure they do not breach credit terms;
  • To allocate and prepare banking for cash received into the business on a daily basis;
  • Performing checks on Daily/Weekly/Monthly Invoice files;
  • Import Daily/Weekly/Monthly Invoices into Sage 200;
  • Prepare monthly Direct Debit and Credit Card Mandate submission files;
  • To complete month end tasks to strict deadlines;
  • To prepare periodic and ad-hoc reporting for management, as requested;
  • To identify and recommend opportunities for improvement in existing procedures and processes consistent with the companies policies and procedures;
  • To deputise for the Credit Control Team Leader in projects, covering leave and general day to day tasks as directed;
  • To undertake adhoc tasks or projects as directed by Senior Management.


The above list is not exhaustive

Essential Criteria for application

The ideal candidate would be a member of the ICM and currently studying towards an ICM qualification and has demonstrable experience in a similar role; however, candidates without ICM membership will be considered:

  • Excel Skills (Intermediate);
  • Good Systems skills, preferably Sage/Oracle.

Competencies & Skills

  • Excellent written and spoken English with the ability to communicate clearly and at all levels;
  • Good attention to detail;
  • Ability to operate as a team player;
  • Good people skills, enthusiastic and can add value to the department
  • Ability to work well under pressure;
  • Highly organised, motivated and able to prioritise workload;
  • Ability to manage own workload effectively and work to strict deadlines;
  • Must be able to demonstrate credibility to build professional relationships with both employees and managers;
  • Ability to collate and interpret statistical data.

Hours of work

38 hours per week, Monday to Friday



The Equality Act

CityFleet Networks Limited is an equal opportunity employer and all qualified applicants will receive consideration for employment with due regard to legal obligations for protected characteristics i.e. age, disability, marriage and civil partnership, gender reassignment, pregnancy and maternity, race, religion and belief, sex and sexual orientation.

Applicants from under-represented groups (Black, Asian and Minority Ethnic) and/or those with other protected characteristics are encouraged to apply.

Applicants with a disability who meet the minimum requirements for the role will be guaranteed an interview.

How to apply

Please send a covering letter of application and CV to:


[email protected] Alternatively, please post them toJacqui Reed, HR Administrator, Human Resources, ComfortDelGro House, 329 Edgware Road, Cricklewood, NW2 6JP


Applications should include:

  • the reasons you are applying for the post
  • why you believe you are a suitable candidate
  • any relevant qualifications or experience

Date of posting

01 February 2019

Closing date

15 February 2019