Vacancy Category: 
Line Manager: 
Garage Manager
Vacancy Code: 
Closing Date: 
3rd Apr '18

The Operations Manager is responsible for delivery of the financial and operational performance of the garage in line with the performance objectives required by the Company.

Main Responsibilities



  • Responsible for assisting with the preparation of the financial budget for the garage and once agreed will be responsible for ensuring that objectives and targets are achieved in the areas for which the jobholder has specific responsibility;
  • Ensures that the performance of the garage and specifically their areas of responsibility meets and preferably exceeds the standards laid down by the Company and TfL;
  • Manages and controls the activities of operational and administrative staff to ensure the delivery of performance against targets and to minimise any adverse effects of under performance;
  • To ensure that driving staff attend work as required and carry out their duties diligently and in line with company policies and the prevailing legislation affecting their duties. This will be achieved through regular monitoring and taking appropriate action in line with the company disciplinary policy;
  • Ensures that the administration of the garage is carried out in a timely and efficient manner to support the operation of the garage and provide the Garage Manager, and head office departments with information as required;
  • Inspires and motivates staff and encourages team work to enable them to utilise their full potential;
  • Uses a variety of communication techniques to provide staff with the information they need to improve their performance;
  • Through counselling and coaching and use of the Company Performance Management system, ensures that all direct reports are trained and developed to realise their potential. Similarly, ensures via direct reports that all relevant staff at the garage receive appropriate development;
  • Promotes and maintains a harmonious working relationship between union, staff and management. Also ensures that the disciplinary policy is correctly applied and where necessary hears disciplinary appeals and grievances in line with Company policy;
  • Ensures that appropriate health and safety standards are maintained within their area of responsibility.  Bring to the attention of the Garage Manager and/or the safety standards manager issues which may have an adverse effect on the health and safety of staff, passengers or other third parties;
  • Carries out various ad hoc tasks, projects and additional duties as required by the business;
  • Ensuring legal and contractual compliance with the garage in line with prevailing objectives and prevailing legislation;
  • Ensuring that company policies and procedures at the garage are consistently applied;
  • Deploying resources within the garage focusing on their area of responsibility to achieve maximum level of performance that is efficient, cost effective and sustainable.


The list above is not exhaustive.

Essential Criteria

  • Demonstrable experience working as a supervisor/team leader, supporting the management of staff and the delivery of service;
  • Demonstrable experience carrying out investigations, grievances and disciplines;
  • Demonstrable experience of managing performance and setting targets;
  • Demonstrable experience of managing short term and long term absence;
  • Demonstrable experience of budget management;
  • Demonstrable experience working in a unionised environment;
  • Management CPC qualified (working towards or willing to complete).

Competencies & Skills

  • Excellent written and spoken English with the ability to communicate clearly and at all levels;
  • Excellent attention for detail;
  • Ability to operate as a team player;
  • Ability to work well under pressure;
  • Excellent interpersonal and organisational skills;
  • Must be proactive, methodical and results orientated;
  • Highly organised, motivated and able to prioritise workload;
  • Exceptional customer service skills with a natural flair of providing support and guidance and going ‘the extra mile’;
  • Ability to use initiative and identify solutions when a problem or difficult situation arises;
  • Must be able to demonstrate credibility to build professional relationships with both employees and managers;
  • Discreet when managing confidential matters;
  • An understanding/appreciation of the service requirements and the management of day to day operational issues;
  • Ability to influence and persuade key decision makers;
  • Must be a team player and willing to develop others to increase team and individual performance.

Hours of work

38 hours per week, Monday to Friday.  Will need to be flexible to meet business demands.

The Equality Act

Metroline is an equal opportunity employer and all qualified applicants will receive consideration for employment with due regard to legal obligations for protected characteristics i.e. age, disability, marriage and civil partnership, gender reassignment, pregnancy and maternity, race, religion and belief, sex and sexual orientation.

How to apply

Please send a covering letter of application and CV to:


Coral Johnson, Human Resources Administrator, Human Resources, ComfortDelGro House, 329 Edgware Road, Cricklewood, NW2 6JP.  Alternatively, please e-mail [email protected]


Applications should include:

  • the reasons you are applying for the post
  • why you believe you are a suitable candidate
  • any relevant qualifications or experience