West Bus Operations
Vacancy Category: 
Line Manager: 
General Manager
Vacancy Code: 
Closing Date: 
9th Feb '18

The position of Operations Manager is to manage and oversee the entire operations department including planning and compiling of the day to day vehicle and driver schedules. It also involves leading a team that includes a Duty Manager and the Operations Controller, and working closely with the sales department to ensure that clients bookings and journeys are undertaken as required.

Main Responsibilities



  • Using the Coach Manager operating system to put together the daily vehicle and driver schedules ensuring that all the relevant information is correct so that delivery of service can be achieved and information such as work tickets and invoices can be produced;
  • Ensure that the schedules are put together so that they can be operated within the EU driver’s hour’s regulations and contain the necessary driver daily and weekly rest periods;
  • Work the Duty Manager to maximise vehicle and driver utilisation through smart scheduling and forward planning, booking additional vehicles and drivers for large bookings and busy periods;
  • Demonstrate scheduling problem solving and overcoming vehicle and driver limitations;
  • Engage the Duty Manager to provide assistance and support in compiling the vehicle and driver schedules where required;
  • Provide support to the Operations Controller and provide information and guidance in order to overcome operational issues;
  • Plan ahead to accommodate tour schedules and peak periods particularly during the busy summer season;
  • Communicate effectively with drivers, engineers, and suppliers to maximise driver and vehicle availability and aid scheduling;
  • Liaise with the sales team and account managers to ensure that all bookings contain the necessary information required to be fulfilled correctly;
  • Work directly with customers and clients to manage their bookings and meet their expectations;
  • Communicate with other coach operators and other third parties to take on additional last minute bookings, fill operational gaps, and minimise empty leg journeys;
  • Liaise with third party coach operators, vehicle repairers, and vehicle recovery contractors to resolve vehicle breakdowns and replacement coaches;
  • Communicate with sub-contractors to cover work that is unable to be fulfilled with own vehicles and drivers;
  • Use the Webfleet tracking system to monitor journeys and make operational changes if required;


  • Be able to communicate with all departments and maintain a constructive role within the business;
  • Attend regular management and Executive Team meetings as required;
  • Assist with interviews with new prospective drivers and operations staff;
  • Undertake employee investigations and disciplinary interviews when required to do so;
  • Provide cover for the General Manager during periods of leave or absence;
  • Periodically take the out of hours phone to provide cover when the operations department is closed;
  • Periodically answering the telephone and directing the calls as required.


It should be noted that in the event of an emergency you may be required to assist in coach driving duties.


The above list is not exhaustive.

Essential Criteria for application

  • A National and International Transport Managers CPC is essential;
  •  a PCV driving licence is desirable;
  •  Previous experience of using Coach Manager or a similar transport management program will be necessary to undertake the role;
  •  A good geographical knowledge is essential.

            Competencies & Skills

  • Excellent written and spoken English with the ability to communicate clearly and at all levels;
  • Excellent attention for detail;
  • Ability to work well under pressure;
  • Excellent interpersonal and organisational skills;
  • Must be proactive, methodical and results orientated;
  • Ability to take accurate minutes of meetings;
  • Highly organised, motivated and able to prioritise workload;
  • Ability to manage own workload effectively and work to strict deadlines;
  • Exceptional customer service skills with a natural flair of providing support and guidance and going ‘the extra mile’;
  • Ability to use initiative and identify solutions when a problem or difficult situation arises;
  • Must be able to demonstrate credibility to build professional relationships with both employees and managers;
  • Discreet when managing confidential matters;
  • An understanding/appreciation of the service requirements and the management of day to day operational issues;
  • Ability to influence and persuade key decision makers;
  • Must be a team player and willing to develop others to increase team and individual performance.

Hours of work

38 hours per week, Monday to Friday



The Equality Act

CityFleet Networks Limited is an equal opportunity employer and all qualified applicants will receive consideration for employment with due regard to legal obligations for protected characteristics i.e. age, disability, marriage and civil partnership, gender reassignment, pregnancy and maternity, race, religion and belief, sex and sexual orientation.

Applicants from under-represented groups (Black, Asian and Minority Ethnic) and/or those with other protected characteristics are encouraged to apply.

Applicants with a disability who meet the minimum requirements for the role will be guaranteed an interview.

How to apply

Please send a covering letter of application and CV to:

[email protected] or alternatively Jacqui Reed, HR Administrator, Metroline, ComfortDelGro House, 329 Edgware Road, London, NW2 6JP


Applications should include:

  • the reasons you are applying for the post;
  • why you believe you are a suitable candidate;
  • any relevant qualifications or experience.

Date of posting

26 January 2018

Closing date

09 February 2018