West Bus Operations
Vacancy Category: 
Line Manager: 
Operations Manager
Vacancy Code: 
Closing Date: 
9th Feb '18

An Operations Controller is responsible for the day to day movements of the coach vehicle fleet. They must ensure that the company’s drivers undertake the work that is scheduled to them and if required make the changes and scheduling amendments necessary to avoid any delays and inconvenience to customers, or breaches of the EU drivers hours and regulations.

Main Responsibilities



  • Using the Coach Manager scheduling program and Tom Tom Webfleet vehicle tracking system to undertake the role.
  • Consistently monitoring driver and vehicle movements throughout the day and reacting accordingly.
  • Communicating effectively with drivers both before and during bookings.
  • Taking the appropriate action and advising drivers of any accidents, road closures, or route changes that may affect their journey.
  • Resolving driver and operational issues as they arise and communicating with all parties concerned.
  • Ensuring that all driver’s duties and journeys operate in accordance with the EU driver’s hours rules and regulations.
  • Liaising with customers to ensure that they receive the right information and are kept informed of any changes.
  • Working as part of a team alongside the Operations Manager and Duty Manager.
  • Preparing work tickets, additional documents and extra’s for drivers including water etc.
  • Be able to communicate with all departments and maintain a constructive role within the business.
  • Driving the company coaches in the event of an emergency or as a last resort to fulfil a journey.
  • Periodically answering the telephone and directing the calls as required.


The above list is not exhaustive.

Essential Criteria for application

  • Demonstrable knowledge of driver hours regulations;
  • Good geographical knowledge;
  • I.T literate
  • PCV licence essential;

Competencies & Skills

  • Excellent written and spoken English with the ability to communicate clearly and at all levels;
  • Excellent attention for detail;
  • Ability to operate as a team player;
  • Ability to work well under pressure;
  • Excellent interpersonal and organisational skills;
  • Must be proactive, methodical and results orientated;
  • Highly organised, motivated and able to prioritise workload;
  • Ability to manage own workload effectively and work to strict deadlines;
  • Process driven and able to deliver results in a high volume;
  • Ability to use initiative and identify solutions when a problem or difficult situation arises;
  • Must be able to demonstrate credibility to build professional relationships with both employees and managers;
  • An understanding/appreciation of the service requirements and the management of day to day operational issues;
  • Ability to influence and persuade key decision makers;
  • Must be a team player and willing to develop others to increase team and individual performance.

Hours of work

38 hours per week, Monday to Friday



The Equality Act

CityFleet Networks Limited is an equal opportunity employer and all qualified applicants will receive consideration for employment with due regard to legal obligations for protected characteristics i.e. age, disability, marriage and civil partnership, gender reassignment, pregnancy and maternity, race, religion and belief, sex and sexual orientation.

Applicants from under-represented groups (Black, Asian and Minority Ethnic) and/or those with other protected characteristics are encouraged to apply.

Applicants with a disability who meet the minimum requirements for the role will be guaranteed an interview.

How to apply

Please send a covering letter of application and CV to:

[email protected] or alternatively Jacqui Reed, HR Administrator, Metroline, ComfortDelGro House, 329 Edgware Road, London, NW2 6JP


Applications should include:

  • the reasons you are applying for the post;
  • why you believe you are a suitable candidate;
  • any relevant qualifications or experience.

Date of posting

26 January 2018

Closing date

09 February 2018