Vacancy Category: 
Line Manager: 
Engineering Manager & Technical Department
Vacancy Code: 
Closing Date: 
10th Feb '17

The Master Technician will be the focal point in the garages for technical issues and diagnostic problems. He/she will be the interface between engineers and the Technical Team and will be responsible for diagnostics/ repairs and advice on engines, gearboxes, axles and electrical faults including body systems. The Master Technician will be qualified to a  minimum of NVQ3 standard with strong IT and writing / communication skills. He/she must be adaptable and willing to attend garages when and where required to support the Engineering Department.

Main Responsibilities



  • To be the first point of contact for in-depth engineering fault finding and repairs on specific vehicle types;
  • Carry out diagnostic tests on a wide range of company vehicles and equipment;
  • Notify the Technical Team of faults identified within their area of expertise;
  • Advise the Engineering Manager on technical issues within the garage;
  • Draft reports on the performance and failure of engines, gearboxes, axles, electrics for the Technical Team;
  • Carry out projects/trials on behalf of the Engineering Director/Technical Team manager;
  • To develop and foster good working relationships with engineers and other grades;
  • To develop and maintain effective communication and relationships with chassis and body manufacturers,  VOSA, FTA & London Buses;
  • To ensure that all records and paperwork are kept up to date and be a champion for the FMS system;


The duties listed above are not exhaustive.

Essential Criteria

  • Minimum NVQ3 or equivalent with relevant experience.
  • Have a comprehensive understanding of diagnostic equipment and its applications.
  • Have an in depth technical knowledge of major components fitted to Company fleet.
  • Skilled in the use of IT systems, including Excel, Word, Outlook .
  • Have a full understanding/appreciation of the terms and condition of the Company O Licence.
  • Willing to adapt and update skills and attend training courses.

Competencies & Skills

  • Ability to prioritise own workload and engineers to meet requirements;
  • Flexibility to change priorities and resources quickly to meet the needs of the garage;
  • Ability to work within a team and take a lead role when required;
  • Promotes shared values and has the ability to get the best out of others whilst participating fully;
  • Ability to communicate effectively, both verbally and in writing;
  • Demonstrate effective listening and questioning to check understanding;
  • Works to understand customer needs to meet and exceed expectations;
  • Establish and maintain customer relationships;
  • Understands and respects the need for confidentiality in all aspects of work.

Hours of work

  • The Master Technician will be required to work a range of shifts in line with the particular needs of the  garages;
  • The working week runs from Sunday to Saturday and comprises of 38 hours;
  • Rest days will be rostered each week. Rosters will include some weekend and Bank Holiday work.



How to apply

Please send a covering letter of application and CV to:

Shaun Anders, CELF Units 20-23 Perivale Park Estate, Horsenden Lane South, Perivale, Middlesex, UB6 7RJ or via email to [email protected]


Applications should include:

  • the reasons you are applying for the post
  • why you believe you are a suitable candidate
  • any relevant qualifications or experience


Date of Posting

06 January 2017

Closing Date

10 February 2017