Vacancy Category: 
Line Manager: 
Head of Claims
Vacancy Code: 
CDG House, Edgware Road, Cricklewood, London
Closing Date: 
1st Apr '22

Job summary

Handling in house legal proceedings presented by Claimant solicitors in respect of personal injury, third party damage and credit hire claims.


Pursuit of own damage uninsured recoveries in respect of Metroline’s and ComfortDelGro Group companies (CDG) outlay and financial losses incurred as a result of negligent Third Party drivers including the issuing of legal proceedings where necessary to enable recovery.


Main Responsibilities



To handle all new claims where legal proceedings have been issued against CDG Group including the assessment of legal liability and the acknowledgement of proceedings and preparation and filing of appropriate Defences within the deadlines prescribed under the Civil Procedures Regulations (CPR).


Working closely and in partnership with our panel of Defence solicitors on existing litigated cases and more complex and larger new cases that need to be outsourced.


To monitor, organise and pursue all non-fault uninsured losses to maximise recoveries from Third Party Insurers including the issuance of legal proceedings where necessary against Third Parties &/or their insurers to force payment on cases where legal liability rests with the Third Party and where the TPI are either refusing or delaying payment to Metroline.


Direct assistance to Head of Claims on existing and new claims matters in terms of handling and assessment of liability and engagement with Third Parties and their legal representatives endeavouring to argue and “ win the day “ and to reduce or even eradicate their expectations as to their pursuit of TP claim(s). 


Some general claims handling to assist with workload management both in terms of existing and new claims matters.



Essential Criteria

Ability to work calmly under pressure and to provide incisive professional decisions in order to mitigate losses and maximise recoveries.


The successful applicant will need to hold relevant legal qualification to the standard of Chartered Legal Executive (CILEX) and also have suitable academic qualifications.


It is also essential that the successful applicant has had previous experience within an insurance claims department environment within the past. 

Competencies & Skills

  • Excellent written and spoken English with the ability to communicate clearly and at all levels;
  • Excellent attention for detail;
  • Ability to operate as a team player;
  • Ability to work well under pressure;
  • Excellent interpersonal and organisational skills;
  • Must be proactive, methodical and results orientated;
  • Ability to take accurate minutes of meetings;
  • Highly organised, motivated and able to prioritise workload;
  • Ability to manage own workload effectively and work to strict deadlines;
  • Exceptional customer service skills with a natural flair of providing support and guidance and going ‘the extra mile’;
  • Process driven and able to deliver results in a high volume;
  • Ability to use initiative and identify solutions when a problem or difficult situation arises;
  • Must be able to demonstrate credibility to build professional relationships with both employees and managers;
  • Discreet when managing confidential matters;
  • Ability to collate and interpret statistical data;
  • Able to build lasting relationships with internal and external stakeholders/suppliers;
  • An understanding/appreciation of the service requirements and the management of day to day operational issues;
  • Ability to influence and persuade key decision makers;
  • Must be a team player and willing to develop others to increase team and individual performance.

Hours of work

38 hours per week, Monday to Friday



The Equality Act

Metroline is an equal opportunity employer and all qualified applicants will receive consideration for employment with due regard to legal obligations for protected characteristics i.e. age, disability, marriage and civil partnership, gender reassignment, pregnancy and maternity, race, religion and belief, sex and sexual orientation.

How to apply

Please email a covering letter of application and CV to Jenny Watson, Human Resources Administrator, [email protected]


Applications should include:

• the reasons you are applying for the post

• why you believe you are a suitable candidate

• any relevant qualifications or experience