Human Resources
Vacancy Category: 
Line Manager: 
HR Manager
Vacancy Code: 
Head Office (Cricklewood)
Closing Date: 
8th Apr '22

Main Responsibilities



  • Assist the Company’s Solicitor with early conciliation claims and tribunal claims including preparing bundles, dealing with queries, seeking out relevant information, notifying appropriate managers, maintaining tribunal log and coordinating witness availability;
  • Work with HR Manager to define, develop and update Company policies and procedures;
  • Co-ordinate management training including attendance, preparation of course material, feedback forms and HR calendar;
  • Provide management information from analysis of data such as types of disciplinary warnings given out, capability issues and time off work;
  • Assist in collating and preparing reports for senior management;
  • Take minutes at various management and Trade Union meetings and where necessary;
  • Support HR Manager to deliver ad-hoc projects as and when required;
  • Support departments and management teams with their recruitment needs, including the selection process and induction packs for new starters;
  • Generate offer letters, contracts of employment and variation to terms;
  • Manage organisation charts and telephone directory for the business;
  • Manage flexible working applications ensuring they are categorised fairly and appropriately;
  • Manage maternity and adoption leave queries and confirmation letters;
  • Handle complex Subject Access Requests;
  • Manage debt recovery process including liaising with litigation officers, high court enforcement officers and directly with debtors;
  • Manage day to day administration of the HR office, including filing, archiving and data recording.


The above list is not exhaustive

Essential Criteria

  • Excellent administrative skills including good working knowledge of Microsoft Word and Excel;
  • Ability to adapt to changing environments;
  • Able to effectively manage a demanding workload and multiple priorities;
  • Flexible with regards to working extra hours as and when required;
  • Experience of working within the transport industry (desirable);
  • Good knowledge and experience of generalist HR issues (desirable).

Competencies & Skills

  • Excellent written and spoken English with the ability to communicate clearly and at all levels;
  • Excellent attention for detail;
  • Ability to operate as a team player;
  • Ability to work well under pressure;
  • Excellent interpersonal and organisational skills;
  • Must be proactive, methodical and results orientated;
  • Ability to take accurate minutes of meetings;
  • Highly organised, motivated and able to prioritise workload;
  • Ability to manage own workload effectively and work to strict deadlines;
  • Process driven and able to deliver results in a high volume;
  • Ability to use initiative and identify solutions when a problem or difficult situation arises;
  • Discreet when managing confidential matters;
  • Ability to collate and interpret statistical data.

Hours of work

38 hours per week, Monday to Friday

The Equality Act

Metroline is an equal opportunity employer and all qualified applicants will receive consideration for employment with due regard to legal obligations for protected characteristics i.e. age, disability, marriage and civil partnership, gender reassignment, pregnancy and maternity, race, religion and belief, sex and sexual orientation.



How to apply

Please email a covering letter of application and CV to Jenny Watson, Human Resources Administrator, [email protected]


Applications should include:

• the reasons you are applying for the post

• why you believe you are a suitable candidate

• any relevant qualifications or experience