Vacancy Category: 
Line Manager: 
Service Desk Manager
Vacancy Code: 
Closing Date: 
16th Dec '16

The helpdesk administrator will provide a pivotal role between the users and technical staff ensuring that all helpdesk queries are dealt with in a professional and prompt matter.


Main Responsibilities

  • Answer all incoming helpdesk telephone calls, including the logging, prioritisation, classification, and escalations were needed;
  • Updating all calls logged on the helpdesk in a proactive manner;
  • Coordinating between the users and 2nd/3rd level support engineers regarding call resolution;
  • Daily checks to confirm the serviceability of the IT environment;
  • Unlocking / Creating / Modification of user accounts and groups;
  • Gathering quotes for IT procurement, ordering hardware / software, goods received and all other duties around the purchasing of IT goods;
  • Asset management of all IT hardware across the business;
  • Basic troubleshooting, PC set-up, testing and moving.


Essential Criteria:

  • Demonstrable knowledge of Microsoft Office suite (2003/2010);
  • Demonstrable knowledge of Windows Desktop (XP/7);
  • FULL UK Driving licence (Manual)


Competencies & Skills:

  • Must have an excellent telephone manner, communication skills and customer facing ability;
  • Will be physically fit as the job involves hardware movement;
  • Strong interpersonal skills, with ability to develop strong relationships with the user base;
  • Demonstrated strengths in quantitative analysis, and an ability to think creatively to achieve solutions;
  • Demonstrated skills in adapting, multi-tasking and troubleshooting;
  • Numerate, with the ability to use Microsoft Excel to a good level;


Hours of Work:

Shift Rota – Early 0700-1530Hrs, Late 1000-1830Hrs Monday to Friday, and weekends \ evenings when required.


Salary: £22,000


How to Apply:

Please send a covering letter of application and CV to:

Samantha Smith, HR Advisor, Human Resources, ComfortDelGro House, 329 Edgware Road, Cricklewood, NW2 6JP.  Alternatively, please e-mail [email protected]