Vacancy Category: 
Line Manager: 
Managing Director
Vacancy Code: 
Closing Date: 
10th Dec '19

Job Title

Head of Engineering – New Adventure Travel Limited (NAT)

Line Manager

Managing Director



Vacancy Code




Job summary

The Head of Engineering NAT is responsible for ensuring the provision of sufficient vehicles at the required standard of serviceability, reliability and presentation to meet our operational requirements in full. These responsibilities must be achieved in a safe, efficient and cost effective manner.

Must have a comprehensive knowledge of Legal requirements and the Road transport Act relating to Passenger Carrying Vehicles. CPC would be an advantage.

Main Responsibilities

  • Responsible to the Managing Director for ensuring that sufficient serviceable vehicles are available at all times to meet operational requirements;
  • Organise, control and monitor engineering and logistics activity at his/her garage(s) making use of company management systems such as FMS where appropriate and as directed in company policy.  This management responsibility covers the full 24 hour operational day to optimise staff costs, utilisation and performance, and ensure the highest possible standards of maintenance, repair & reliability are achieved in keeping with the company’s undertakings to DVSA and Local Authorities and Stake Holders ;
  • Exercise close financial control and ensure garage engineering outputs are achieved within Budget;
  • Supported by Supervisors and/or Leading Hands under his/her control, responsible for initial investigation of technical problems at local level.
  • Initiating Warranty recovery action for all items changed under warranty at a Garage within his or her area of responsibility using FMS where appropriate. EMs are to ensure all aspects of warranty and parts tracking procedures are followed within their garages;  
  • Assisting Operations Director to investigate and monitor vehicle accidents thereby minimising accident related costs;
  • Liaise with Operations Manager to minimize and ensure the correct allocation of Lost Mileage and driver cross charges;
  • Responsible for organising and monitoring the daily cleaning and maintenance of garage premises, plant, tools and equipment to ensure these are kept at an appropriate standard commensurate with H&S requirements;
  • Dealing with all aspects of staff discipline and has the authority to dismiss employees within the agreed disciplinary and attendance at work procedures;
  • Deal with all day-to-day matters involving local trades union representatives, to ensure the smooth operation of the engineering facility;
  • Promote awareness and ensure the implementation of all mandatory Health & Safety procedures and legislation, through training, mentoring and discipline;
  • Lead by example the implementation of, and compliance with, all aspects of the Quality Management System;
  • Fully support Business Improvement initiatives and LEAN events, and pro-actively drive Continuous Improvement and Best Practice in their garages;
  • At pre-determined times, act as Metroline on-call Engineering Manager at weekends;
  • Support New Adventure Travel environmental policy and associated initiatives.

Essential Criteria

  • Must have a sound engineering background in the maintenance/repair of passenger carrying or large goods vehicles including a comprehensive knowledge of vehicle systems and layouts;
  • Able to prioritise workload to meet deadlines within defined budgetary limits;
  • Have a sound knowledge of, company vehicle types, maintenance procedures, working arrangements, and relevant DVSA legislation;
  • Must have gained an engineering qualification to at least an NVQ level 3 or equivalent.

Competencies & Skills

  • Excellent written and oral communication skills;
  • Ability to work as part of a team;
  • Must be PC literate;
  • Ability to develop and maintain good relations with others, both internally and externally;
  • Ability to manage your own and others workload and prioritise tasks effectively;
  • Strong leadership, influencing, coaching and training skills;
  • A sound working knowledge of bus service operation;
  • An understanding of the company’s obligations to TFL.


Hours of work

38 hours per week, with flexibility to work over and above these hours if deemed necessary.



How to apply

Please send a covering letter of application and CV to:

Jennifer Watson, Human Resources Department, ComfortDelGro House, 329 Edgware Road, Cricklewood, London, NW2 6JP, Alternatively, please e-mail [email protected]


Applications should include:

  • the reasons you are applying for the post;
  • why you believe you are a suitable candidate;
  • any relevant qualifications or experience.

Date of posting

19 November 2019

Closing date

10 December 2019