Department: 
Operations
Vacancy Category: 
Office
Line Manager: 
Operations Manager
Vacancy Code: 
ML350
Location: 
Brentford
Closing Date: 
26th Jul '19

Job summary

To ensure the smooth running of the shift and the appropriate supervision of drivers during the sign on and off work, ensuring appropriate support and utilisation of the drivers available at any given time to maximise the service provided to the public.  To act as the main point of contact for drivers for day to day issues. Provide administration support to the garage in areas such as electronic records, data management and basic reports.

Main Responsibilities

 

 

  • To be the main point of contact for drivers to resolve and respond to day to day issues and any concerns that they may have;
  • Open and close the garage as necessary and in line with the shift pattern allocated at the garage;
  • To monitor the daily sign on of drivers ensuring that non attendees are covered from any spare capacity;
  • Notify the Service Control team of any major issues with Driver allocation which will impact on the regulation of the services;
  • Monitor and manage the absence notifications, interacting with driver where appropriate and ensuring awareness of any cover that is required;
  • Maintain spreadsheets, Oracle, SUS and DAS records of activities in line with the reporting requirements at garage level;
  • Draft correspondence and communications as appropriate and necessary to support the garage;
  • Compile returns to go to head office or other parts of the business as required by the needs of the garage;
  • Deal with occurrence reports as directed by the management team;
  • To develop and foster good working relationships with driving staff;
  • To ensure driving staff comply with Company requirements and standards in respect of wearing uniform, log/duty card completion and submission, accident/incident reporting and paying-in procedures;
  • To develop and maintain effective communication relationships with garage support staff, service controllers, engineering staff, managers and the relevant external partners, including London Buses;
  • To ensure that all records, as designated by the Company and London Buses are complied with and maintained in an accurate and timely manner.

Essential Criteria for application

  • Demonstrable experience of carrying out administrative duties;
  • An understanding/appreciation of the service requirements and the management of day to day operational issues;
  • Skilled in the use of IT systems, including Excel, Word, E-mail and Oracle;
  • Thorough understanding of the London Buses contractual regime regarding the recording and apportionment of lost mileage.

Competencies & Skills

  • Ability to use initiative and identify solutions when a problem or difficult situation arises;
  • Ability to operate as a team player;
  • Exceptional customer service skills with a natural flair of providing support and guidance and going ‘the extra mile’;
  • Ability to manage own workload effectively, prioritise and work to deadlines;
  • Excellent interpersonal skills;
  • An understanding/appreciation of the service requirements and the management of day to day operational issues;
  • Excellent oral and written communication skills.

Hours of work

The job involves working shifts which can be scheduled at any time within the operational day. Shifts are rostered on a five day, 38 hour week basis which will include rostered weekends and bank holidays working.

The Equality Act

Metroline is an equal opportunity employer and all qualified applicants will receive consideration for employment with due regard to legal obligations for protected characteristics i.e. age, disability, marriage and civil partnership, gender reassignment, pregnancy and maternity, race, religion and belief, sex and sexual orientation.

Salary

Competitive

How to apply

Please send a covering letter of application and CV to:

Coral Johnson, HR Advisor, Human Resources, ComfortDelGro House, 329 Edgware Road, Cricklewood, NW2 6JP.  Alternatively, please e-mail [email protected] 

Applications

Applications should include:

  • the reasons you are applying for the post
  • why you believe you are a suitable candidate
  • any relevant qualifications or experience