Department: 
Operations – Fleet Services
Vacancy Category: 
Office
Line Manager: 
Fleet Services Manager
Vacancy Code: 
CFN033
Location: 
White City
Closing Date: 
15th Mar '19

Company

Computer Cab is a subsidiary of ComfortDelgro an international land transport conglomerate.  It provides licensed taxi booking, despatch and invoicing services to corporate and private customers in the Greater London Area.  The drivers are self-employed and generally own their taxis.

The company employs 100 staff across 3 sites in London and has a call centre based in Aberdeen  The Company is structured in Division, Operations, Finance, and Marketing, Sales & Communications, with supporting services in Business Development, and HR.

Computer Cab plc currently has over 3,500 drivers subscribing to the circuit and the business turns over in excess of £75m per annum 

Computer Cab plc is the largest radio taxi circuit in the UK and operates by taking customers bookings, despatching the trips to self employed licensed taxi drivers and then managing the invoicing and management information for those customers.

Self employed licensed taxi drivers are at the very centre of the services Computer Cab plc provides. Over 2,500 taxi drivers fulfil up to 12,000 taxi journeys a day for our valued corporate and public sector accounts across all 32 London boroughs, 24 hours a day, 7 days a week.

Computer Cab plc prides itself on providing the best suite of services to drivers in the industry and a dynamic business requires that drivers accounts are managed professionally and queries are dealt with promptly and efficiently.

With the growth in journey figures Computer Cab plc also has an ongoing programme of recruitment to attract and retain new drivers to the radio circuit to ensure the supply can keep up with demand and Computer Cab plc has been innovative in the offerings it provides to drivers joining the circuit.

Job summary

The purpose of this role is to provide an excellent level of service to all of the 2,500 drivers who subscribe to Computer Cab plc. The team member must have the ability to handle a busy call taking role and to prioritise other tasks around responding to new queries. The will require experience using Microsoft Office (Outlook, Word, Excel) and good computer literacy. He/She must have a good telephone manner and patient approach to queries.

Main Responsibilities

 

 

  • Responding to dynamic telephone, email and SMS queries.
  • Setting up and managing driver’s accounts.
  • Dealing with day to day job and account queries.
  • Processing job clearances in line with company policies and procedures.
  • Processing credits and debits to a drivers accounts.
  • Some processing and handling of financial transactions.
  • On-boarding of new drivers that join the circuit. 

The team member will be expected to carry out other tasks and duties which may be required from time to time.

Hours of work

37.5 hours per week

Salary

Dependent on experience

The Equality Act

CityFleet Networks Limited is an equal opportunity employer and all qualified applicants will receive consideration for employment with due regard to legal obligations for protected characteristics i.e. age, disability, marriage and civil partnership, gender reassignment, pregnancy and maternity, race, religion and belief, sex and sexual orientation.

Applicants from under-represented groups (Black, Asian and Minority Ethnic) and/or those with other protected characteristics are encouraged to apply.

Applicants with a disability who meet the minimum requirements for the role will be guaranteed an interview.

How to apply

Please send a covering letter of application and CV to:

[email protected] Alternatively, please post them toJacqui Reed, HR Administrator, Human Resources, ComfortDelGro House, 329 Edgware Road, Cricklewood, NW2 6JP

Applications

Applications should include:

  • the reasons you are applying for the post
  • why you believe you are a suitable candidate
  • any relevant qualifications or experience