Vacancy Category: 
Line Manager: 
Head of Driver Operations
Vacancy Code: 
White City, London
Closing Date: 
26th Jul '19

Job summary

We are looking for a Team Member to join our Despatch Team based at Mitre Way.

The DQO team consist of teams of staff working on continental rosters either on nights or days. 

The DQO provide a dynamic frontline service to the drivers, and dealing with driver enquiries, and ensuring that taxis are dispatched on time, at minimum cost to the company.

Main Responsibilities



  • To comprehensively document problems and opportunities, and to liaise with other departments in London and Scotland to identify the requirements necessary to implement improvements/solutions;
  • Ensure trips are covered to meet customer SLAs;
  • Monitor and take ownership of key accounts;
  • Ensure journeys are monitored effectively;
  • Intervene on jobs likely to be problematic;
  • Refer upwards likely service failures and issues;
  • Deal with driver queries, complaints and requests;
  • Approve incentive payments in line with financial authority limits;
  • Forward complaints against drivers, staff or customers to the Compliance Officer;

The above list is not exhaustive

Essential Criteria for application

  • Demonstrable experience in a similar role;
  • Demonstrable experience in customer service;

Competencies & Skills

  • Demonstrable ability as a team player;
  • Good interpersonal skills;
  • Able to operate under challenging conditions;
  • Ability to motivate drivers;
  • Flexible approach;
  • Motivated to complete tasks in a timely manner;

Hours of work

40 hours per week



The Equality Act

CityFleet Networks Limited is an equal opportunity employer and all qualified applicants will receive consideration for employment with due regard to legal obligations for protected characteristics i.e. age, disability, marriage and civil partnership, gender reassignment, pregnancy and maternity, race, religion and belief, sex and sexual orientation.

Applicants from under-represented groups (Black, Asian and Minority Ethnic) and/or those with other protected characteristics are encouraged to apply.

Applicants with a disability who meet the minimum requirements for the role will be guaranteed an interview.

How to apply

Please send a covering letter of application and CV to:

[email protected] Alternatively, please post them to Jacqui Reed, HR Administrator, Human Resources, ComfortDelGro House, 329 Edgware Road, Cricklewood, NW2 6JP


Applications should include:

  • the reasons you are applying for the post
  • why you believe you are a suitable candidate
  • any relevant qualifications or experience