Vacancy Category: 
Line Manager: 
Head of Claims
Vacancy Code: 
Cricklewood (Head Office)
Closing Date: 
1st Nov '19

Job summary

The main responsibility of this demanding role is to manage effectively a large workload of motor insurance claims with the ability to make sound decisions in respect of liability and financial settlements.

Main Responsibilities



  • To work in a pro-active, effective manner to minimise financial exposure to the company;
  • To respond effectively in writing to claimant solicitors and or their representatives;
  • General administration duties;
  • To make sound financial/liability decisions based on evidence and documentation obtained.

Essential Criteria for application

  • Demonstrable good working knowledge of the Civil Procedure Rules;
  • Skilled in the use of IT systems, including Excel, Word, Outlook;
  • Flexible approach to working hours.


Competencies & Skills

  • Excellent written and spoken English with the ability to communicate clearly and effectively;
  • Ability to work as part of a team;
  • Ability to work well under pressure;
  • Ability to manage own workload effectively and work to strict deadlines;
  • Excellent interpersonal and organisational skills;
  • Excellent attention for detail;
  • Ability to collate and interpret statistical data;
  • Able to build lasting relationships with internal and external providers.

Hours of work

38 hours per week, Monday to Friday with some requirement to work over

and above these hours to meet deadlines as necessary.

The Equality Act

Metroline is an equal opportunity employer and all qualified applicants will receive consideration for employment with due regard to legal obligations for protected characteristics i.e. age, disability, marriage and civil partnership, gender reassignment, pregnancy and maternity, race, religion and belief, sex and sexual orientation.



How to apply

Please send a covering letter of application and CV to:

Jenny Watson, Human Resources Administrator, Human Resources, ComfortDelGro House, 329 Edgware Road, Cricklewood, NW2 6JP.

Alternatively, please e-mail [email protected]


Applications should include:

  • the reasons you are applying for the post;
  • why you believe you are a suitable candidate;
  • any relevant qualifications or experience.

Internal applicants should ensure they make their line manager aware of their application.