Vacancy Category: 
Line Manager: 
Operations Manager
Vacancy Code: 
Closing Date: 
28th Sep '18

Job summary

The Allocation Officer reports directly to the Operations Manager, and will be responsible for ensuring the preparation of the Allocation top sheets and efficient utilisation and allocation of spare staff prior to the day of operation. A high standard of accuracy is required for this administrative position, which will include the prediction and compilation of the Weekly Staff Utilisation Statement, and the provision of staffing statistics.

Main Responsibilities



  • Preparation of the top sheets and Staff Utilisation Statement;
  • Allocation of spare staff and dealing with staff requests for allocation changes 
  • To develop and foster a sound relationship with platform staff and maintain good communication with other garage employees and managers;
  • To ensure cost effective utilisation of operating staff, to provide maximum cover of the duties operated from the garage;
  • The upkeep and maintenance of duty postings, WRD postings and main rotas;
  • Assisting the Operations Manager with any administrative duties as and when required;

Essential Criteria for application

  • Applicants should be numerate and accurate in their work, with excellent attention to detail;
  • They should be able to demonstrate initiative, flexibility and have a committed approach to their work;
  • Skilled in the use of IT systems, including Excel, Word, and Email;
  • Experience with internal IT systems, particularly Core, is desirable, however training can be provided;
  • A good telephone manner and the ability to get on with people and work as part of a team;
  • Knowledge of driver hour regulations is essential;

Competencies & Skills

  • Excellent written and spoken English with the ability to communicate clearly and at all levels;
  • Excellent attention for detail;
  • Ability to operate as a team player;
  • Ability to work well under pressure;
  • Excellent interpersonal and organisational skills;
  • Must be proactive, methodical and results orientated;
  • Highly organised, motivated and able to prioritise workload;
  • Ability to manage own workload effectively and work to strict deadlines;
  • Process driven and able to deliver results in a high volume;
  • Ability to use initiative and identify solutions when a problem or difficult situation arises;
  • Must be able to demonstrate credibility to build professional relationships with both employees and managers;
  • Discreet when managing confidential matters; 
  • Ability to collate and interpret statistical data;
  • Able to build lasting relationships with internal and external stakeholders/suppliers;
  • An understanding/appreciation of the service requirements and the management of day to day operational issues.

Hours of work

38 hours per week, Monday to Friday



The Equality Act

Metroline is an equal opportunity employer and all qualified applicants will receive consideration for employment with due regard to legal obligations for protected characteristics i.e. age, disability, marriage and civil partnership, gender reassignment, pregnancy and maternity, race, religion and belief, sex and sexual orientation.


Applications should include:

  • the reasons you are applying for the post
  • why you believe you are a suitable candidate
  • any relevant qualifications or experience

How to apply

Please send a covering letter of application and CV to:

Coral Johnson, Human Resources Administrator, Human Resources, ComfortDelGro House, 329 Edgware Road, Cricklewood, NW2 6JP. Alternatively, please e-mail [email protected]