A helpful call in a time of distress: Metroline bus driver Dinu is a shining example of going above and beyond the call of duty to ensure the safety of our customers.
On 25 June, Driver Dinu was driving on the 332 route when he noticed that a female travelling alone was crying. When trying to find out why the woman was in distress, Driver Dinu realised that she did not speak English. Wasting no time Driver Dinu called Lee Jackson, CentreComm Operations Manager via a code red call on the iBus radio and asked for assistance. Lee knew that his colleague, Swinder Sethi, Real Time Passenger Information Officer spoke Hindi and Punjabi so he asked her to assist him.