**Updated** Metroline notify Hertfordshire County Council of intention to deregister route 84
** Updated 17 February 2022**
Following an unsustainable decline in passenger numbers, Metroline have notified Hertfordshire County Council (HCC) that we will be deregistering route 84. This decision was not taken lightly and we have tried to try find viable solutions to maintain the service in some form.
We introduced a number of initiatives to stabilise passenger numbers, including investing in new ticket machines to offer convenient contactless payment options and revised timetables. Unfortunately, Covid-19 totally undermined our plans and has had a detrimental effect on the amount of people using the service. This is compounded by operating costs significantly increasing. We have been in communication with HCC whilst investigating the options, and with no support available at the level required, this route is no longer sustainable.
Discussions between HCC and other bus operators have resulted in Sullivan Buses registering a partial replacement service between Potters Bar and St Albans. Further details can be viewed on their website www.sullivanbuses.com.
HCC and Transport for London are still in discussions regarding providing any replacement service between Potters Bar and Barnet.
Metroline would like to apologise for the inconvenience this change will cause but would thank customers for their support in using the service over the years.