A helpful call in a time of distress: Metroline bus driver Dinu is a shining example of going above and beyond the call of duty to ensure the safety of our customers.

On 25 June, Driver Dinu was driving on the 332 route when he noticed that a female travelling alone was crying. When trying to find out why the woman was in distress, Driver Dinu realised that she did not speak English. Wasting no time Driver Dinu called Lee Jackson, CentreComm Operations Manager via a code red call on the iBus radio and asked for assistance. Lee knew that his colleague, Swinder Sethi, Real Time Passenger Information Officer spoke Hindi and Punjabi so he asked her to assist him.  

Lee asked Driver Dinu if he could take his phone number so that Swinder could speak to the passenger, Driver Dinu obliged. After talking with the passenger via Driver Dinu’s mobile phone, Swinder and Lee noticed that she seemed confused and wanted to see her mother in Luton. It was at this point Lee decided to call the police as he thought she was a vulnerable person. 

Just as the police arrived, CentreComm received a missing persons call from the police looking for an 82 year old Indian female in the Harrow Road area that was suffering from Alzheimer's. Calling Driver Dinu back on his mobile phone, CentreComm spoke to the police officers on scene. It appeared that the female on Dinu’s bus was the missing person.

Commenting on this positive conclusion, Lee says “If it hadn’t been for Driver Dinu’s quick thinking and swift cooperation with CentreComm, we may not have had such a happy outcome for this woman. Driver Dinu’s actions in this situation are great examples of helping one of our customers in need. We can’t thank Driver Dinu enough for his assistance. He’s a credit to himself, Cricklewood Garage and Metroline."