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9th November 2007
~ 'Legendary' bus driver named London Customer Service Champion of the Year at the UK Bus Awards ~
 On Wednesday 7th November, Metroline driver Ahmed Serhani won the Transport for London Customer Service Champion of the Year at the UK Bus Awards.
The award is given to an individual or team deemed by TfL to have "consistently delivered spectacular customer service to bus users".
Metroline bosses were not surprised when Mr Serhani, a driver on the 274 route, made it to the shortlist. Passengers regularly send letters of praise to the Head Office, the Kings Cross bus garage where Ahmed is based, and directly to Transport for London. And he's sure to be a popular winner - his local newspaper, the Islington Gazette, recently ran a feature on him in which he was described as "a legendary figure". Ahmed has also earned the nickname "London's friendliest bus driver", and is well-known for handing round a box of chocolates to cheer up his passengers!
Ahmed's success also marks an astonishing achievement for Metroline as it is the third consecutive year that the winner has been an employee of the company. In 2005, driver Mark Knowles took home the trophy for his courageous actions when one of his passengers was attacked, and last year the team of Metroline Night Bus Supervisors won thanks to their consistently high standards while providing night bus services to the capital.
Sean O'Shea, Chief Operating Officer of Metroline, said, "I am absolutely delighted with Metroline's third win in a row of the TfL Customer Service Champion award at this year's UK Bus Awards. Ahmed is a deserved winner of this award demonstrating a day-in day-out enthusiasm for delivering great customer service which has been duly recognised by TfL."
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Notes
to editors:
- For further information or photos contact Communications Manager Scott Crowder on 020 8218 8896 or scrowder@metroline.co.uk
- Metroline is one of the top five London-based bus companies, currently
running 13.5% of the capital's bus services under contract to Transport
for London.
- Metroline carries 250 million passengers every year, operates 93 routes, covers over 38.5 million journey miles each year, employs almost 3850 people and runs a fleet of over 1,200 buses in North, West and Central London and South Hertfordshire.
- Metroline is a wholly owned subsidiary of the Singapore based ComfortDelGro Corporation Limited, which is the world's second largest listed land transport company.
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